Frequently Asked Questions

HBC Storage specializes in comprehensive bulk liquid storage solutions including:

• Crude Oil Storage: Large-capacity tanks for crude oil reserves and trading operations
• Refined Petroleum Products: Gasoline, diesel, jet fuel, and other refined products
• Chemical Storage: Specialized tanks for various chemical commodities
• Renewable Energy Products: Biofuels and other sustainable liquid commodities

Our state-of-the-art terminals provide secure, efficient storage with advanced monitoring systems, ensuring product integrity and operational excellence.

Our headquarters are located at 1 Centenary Square, Birmingham City Centre, B1 1HQ, United Kingdom. We operate a global network of storage terminals in strategic locations worldwide including:

• United Kingdom: Birmingham headquarters and regional facilities
• North America: Strategic terminals in key US markets
• Global Network: International facilities serving major trade routes

Our strategic positioning ensures optimal access to major shipping routes and distribution networks.

You can reach our team through multiple channels:

• Phone: +44 7939 387228
• Email: info@hbcstorage.com
• Emergency Support: 24/7 availability for urgent matters
• Business Hours: Monday-Friday, 8:00 AM - 6:00 PM GMT

Our experienced team is available for consultations, service inquiries, and emergency support.

HBC Storage offers flexible capacity options to meet diverse client needs:

• Small Scale: From 1,000 m³ for specialized products
• Medium Scale: 10,000 - 50,000 m³ for regular operations
• Large Scale: 100,000+ m³ for major trading operations
• Custom Solutions: Tailored capacity arrangements

We work with clients to determine optimal storage solutions based on their specific requirements and operational needs.

We maintain the highest safety standards through comprehensive certification and compliance programs:

• ISO 45001:2018: Occupational Health and Safety Management Systems
• API 650: Welded tanks for oil storage standards
• EEMUA 159: Tank inspection and maintenance guidelines
• UK HSE Compliance: Health and Safety Executive regulations
• COMAH Regulations: Control of Major Accident Hazards

All operations undergo regular safety audits and continuous improvement processes to ensure the highest levels of safety performance.

Our environmental management systems ensure comprehensive compliance and sustainability:

• ISO 14001:2015: Environmental Management Systems certification
• Environmental Protection Act 1990: Full UK compliance
• Continuous Monitoring: Real-time environmental parameter tracking
• Waste Management: Comprehensive waste reduction and recycling programs
• Emissions Control: Advanced systems for air quality management

We maintain detailed environmental monitoring programs and regular reporting to regulatory authorities.

HBC Storage maintains comprehensive emergency response capabilities:

• 24/7 Emergency Response Team: Immediate response capability
• Fire Suppression Systems: Advanced foam and water deluge systems
• Spill Response: Rapid containment and cleanup procedures
• Emergency Contacts: Direct lines to emergency services
• Regular Drills: Quarterly emergency response training

All emergency procedures are regularly tested and updated in coordination with local emergency services.

Our advanced tracking system provides comprehensive real-time monitoring:

• Online Portal: 24/7 access to inventory status and reports
• Real-time Monitoring: Continuous tracking of product levels and quality
• Mobile Access: Smartphone and tablet compatibility
• Automated Alerts: Notifications for important status changes
• Historical Data: Complete transaction and movement history

Contact our operations team at +44 7939 387228 for detailed status updates and technical support.

We implement comprehensive quality management systems certified to ISO 9001:2015:

• Regular Testing: Scheduled product quality analysis
• Continuous Monitoring: Real-time quality parameter tracking
• Documentation: Complete quality records and certificates
• Laboratory Services: On-site and third-party testing facilities
• Quality Reports: Detailed analysis and compliance documentation

All quality procedures ensure product integrity throughout the storage period with full traceability and documentation.

HBC Storage employs state-of-the-art automation technology:

• SCADA Systems: Supervisory Control and Data Acquisition
• Automated Valves: Remote-controlled product movement
• Level Monitoring: Precision tank gauging systems
• Temperature Control: Automated heating and cooling systems
• Safety Interlocks: Automated safety shutdown systems

These systems ensure optimal operational efficiency while maintaining the highest safety and quality standards.

HBC Storage offers flexible contract arrangements to meet diverse business needs:

• Short-term: 1-12 months for temporary storage needs
• Medium-term: 1-5 years for regular operations
• Long-term: 5+ years with preferential rates
• Spot Storage: Immediate availability for urgent requirements
• Custom Terms: Tailored agreements for specific operational needs

All contracts include comprehensive service level agreements and performance guarantees.

Our pricing structure is transparent and competitive:

• Base Storage Rate: Per cubic meter per month
• Handling Fees: Intake and outturn charges
• Additional Services: Heating, blending, testing as required
• Volume Discounts: Preferential rates for larger capacities
• Long-term Discounts: Reduced rates for extended contracts

Contact our commercial team for detailed pricing information tailored to your specific requirements.

HBC Storage maintains comprehensive insurance coverage:

• Public Liability: £50 million coverage
• Product Liability: Full coverage for stored products
• Environmental Liability: Comprehensive environmental protection
• Business Interruption: Coverage for operational disruptions
• Professional Indemnity: Service quality assurance

Additional insurance arrangements can be discussed based on specific client requirements and risk profiles.

Yes, we provide comprehensive terminal services including:

• Product Blending: Custom product specifications
• Heating Services: Temperature maintenance for viscous products
• Quality Testing: Laboratory analysis and certification
• Transportation Coordination: Logistics and shipping arrangements
• Documentation Services: Customs and regulatory paperwork
• Inventory Management: Stock optimization and reporting

Our integrated approach provides complete supply chain solutions for liquid commodity operations.