Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Request information about our storage solutions
• Contact us through our website, email, or phone
• Subscribe to our newsletters or marketing communications
• Participate in surveys, events, or promotional activities
• Apply for employment opportunities

Types of Personal Data

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device and browser information
• IP address and location data
• Website usage patterns and preferences
• Referral sources and search terms
• Session duration and page interactions

2. How We Use Your Information

Primary Purposes

We use your personal information for the following purposes:

• Service Delivery: Providing storage solutions, managing your account, and fulfilling contractual obligations
• Communication: Responding to inquiries, providing customer support, and sending service-related notifications
• Business Operations: Processing transactions, managing relationships, and improving our services
• Compliance: Meeting legal and regulatory requirements, including safety and security standards
• Marketing: Sending relevant information about our services (with your consent)
• Analytics: Understanding usage patterns to improve our website and services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and financial services
• Customer relationship management
• Marketing and communication services
• Analytics and performance monitoring
• Legal and professional services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or other illegal activities
• Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Strict authentication and authorization procedures
• Firewalls: Advanced network security and intrusion detection systems
• Regular Updates: Continuous security patches and system updates
• Monitoring: 24/7 security monitoring and incident response

Organizational Measures

• Employee training on data protection and privacy
• Confidentiality agreements with all staff and contractors
• Regular security audits and assessments
• Incident response and breach notification procedures
• Data minimization and retention policies

5. Your Rights and Choices

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal information:

Data Subject Rights

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your preferences in your account settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

7. International Data Transfers

As a global company, we may transfer your personal information to countries outside your jurisdiction. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Customer Data: Duration of business relationship plus 7 years for legal compliance
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months from collection
• Employment Data: 7 years after end of employment

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. About HBC Storage

HBC Storage is a leading global provider of bulk liquid storage solutions, operating from our headquarters in Birmingham, United Kingdom.

Our Partners

We work with industry-leading partners to provide comprehensive storage solutions:

• Royal Vopak - Global tank storage leader
• Oiltanking GmbH - Independent tank storage provider
• HOYER GmbH - Logistics and tank container services
• VTTI - Independent storage terminal operator

Contact Information

• Phone: +44 7939 387228
• Email: storage@hbcstorage.com
• Privacy Email: privacy@hbcstorage.com
• Emergency Support: 24/7 availability
• Business Hours: Mon-Fri 8:00-17:00 GMT/BST