Terms of Service

1. Acceptance of Terms

By accessing and using HBC Storage's services, website, or facilities, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Storage Services

HBC Storage provides premium liquid storage solutions including:

• Petroleum product storage and handling
• Chemical and petrochemical storage facilities
• Terminal operations and logistics services
• Cargo handling and transfer services
• Quality control and testing services
• 24/7 monitoring and security services

Website Services

Our website provides:

• Information about our storage facilities and services
• Cargo tracking and monitoring tools
• Customer portal access
• Documentation and compliance resources
• Contact and support services

3. User Obligations and Responsibilities

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You must not:

• Violate any applicable laws or regulations
• Store prohibited or dangerous materials without proper authorization
• Interfere with the operation of our facilities or systems
• Attempt to gain unauthorized access to our systems or data
• Use our services for any fraudulent or illegal activities
• Damage or misuse our facilities, equipment, or property

Safety and Compliance

All users must:

• Comply with all safety protocols and procedures
• Provide accurate information about stored materials
• Maintain proper documentation and certifications
• Follow environmental and regulatory requirements
• Report any incidents or safety concerns immediately

4. Service Agreements and Pricing

Service Contracts

Storage services are provided under separate service agreements that specify:

• Storage capacity and duration
• Service specifications and requirements
• Pricing and payment terms
• Performance standards and metrics
• Termination and renewal conditions

Payment Terms

Unless otherwise specified in your service agreement:

• Payment is due within 30 days of invoice date
• Late payments may incur additional charges
• We reserve the right to suspend services for non-payment
• All prices are exclusive of applicable taxes

5. Intellectual Property Rights

All content on our website and in our materials, including but not limited to text, graphics, logos, images, software, and documentation, is the property of HBC Storage or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for business purposes
• Download and print materials for your internal use
• Use our tracking and monitoring tools as authorized

Restrictions

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or logos without written consent
• Reverse engineer or attempt to extract source code
• Create derivative works based on our materials

6. Limitation of Liability

Service Limitations

To the maximum extent permitted by law, HBC Storage's liability is limited as follows:

• Our total liability shall not exceed the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee uninterrupted or error-free service
• Force majeure events are excluded from our liability

Insurance and Indemnification

Customers are responsible for:

• Maintaining adequate insurance coverage for stored materials
• Indemnifying HBC Storage against claims arising from their materials
• Complying with all applicable insurance requirements

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

Data Security

We implement appropriate technical and organizational measures to protect your data, but you acknowledge that no system is completely secure.

8. Termination

Termination by HBC Storage

We may terminate or suspend your access to our services immediately if:

• You breach these terms or any service agreement
• You fail to make required payments
• Your use poses a safety or security risk
• Required by law or regulatory authorities

Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• You must remove stored materials as directed
• Outstanding fees become immediately due
• Confidentiality obligations continue to apply

9. UK Regulatory Compliance

HBC Storage operates under strict UK regulatory oversight and maintains compliance with all applicable UK laws and regulations:

UK Regulatory Framework

• Health and Safety at Work Act 1974 - Workplace safety compliance
• Environmental Protection Act 1990 - Environmental management
• UK GDPR and Data Protection Act 2018 - Data protection compliance
• Companies Act 2006 - Corporate governance and reporting
• Consumer Rights Act 2015 - Consumer protection

Industry Standards

• ISO 9001:2015 - Quality Management Systems
• ISO 14001:2015 - Environmental Management Systems
• ISO 45001:2018 - Occupational Health and Safety
• API 650 - Welded Tanks for Oil Storage
• EEMUA 159 - Storage Tank Inspection and Maintenance

10. Governing Law and Dispute Resolution

Applicable Law

These terms are governed by the laws of England and Wales, United Kingdom, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, United Kingdom.

Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

• Good faith negotiations between the parties
• Mediation if direct negotiations fail
• Arbitration under UK arbitration rules (LCIA Rules)
• Courts of England and Wales as a last resort

Service of Process

Any legal process may be served on HBC Storage at our registered address:

1 Centenary Square, Birmingham, B1 1HQ, United Kingdom

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Notification

For material changes, we will provide notice through:

• Email notifications to registered users
• Prominent notices on our website
• Direct communication for service agreement changes

About HBC Storage

HBC Storage is a leading global provider of bulk liquid storage solutions, operating from our headquarters in Birmingham, United Kingdom.

Contact Information

• Phone: +44 7939 387228
• Email: storage@hbcstorage.com
• Privacy Email: privacy@hbcstorage.com
• Emergency Support: 24/7 availability
• Business Hours: Mon-Fri 8:00-17:00 GMT/BST